Help and assistance

The essential reference book

If you need help with the installation of Sunvoice voice response, please refer to the manual first. It shows you the installation procedure step-by-step. You need the Adobe Reader 5.0 or higher, available free of charge on the website of the company Adobe.

> Manual
> Website of the company Adobe

Known problems

It is possible that windows of some programs which require your interaction (for instance “OK” or “Cancel”) might give out different system messages like the sounds of the program events “Note” or “Question”.

It is possible that there are inconsistent system messages during login and logoff of your computer or while booting or shutting down of the system. If you start your system from stand-by, it is possible that the system message for “logout” is heard when the login screen is displayed.

If you have assigned a voice message to the program events “open program” and “exit program”, it is possible that the messages are heard repeatedly or in a mix up. The reason for this is that when starting a program other program components are opened and shut in the background.

All of these malfunctions are not caused by the Sunvoice voice response. If you find these problems disturbing, just remove the assigned voice file and leave these system events unused.

Sometimes single system messages do not reproduce the assigned Sunvoice voice files, although other system messages work as desired. For example, when using laptops the system message “Critical/Low battery alarm” only plays a bleep or when the system is started the assigned Sunvoice voice file for “Start Windows” can’t be heard. We observed this problem with Windows XP only upon installing Service Pack 1 and 2. After installation of Service Pack 3 the sound response is working without any problems again.

Getting in contact

If you have problems, questions or tips you are welcome to contact us using the contact form.

> Contact form

Sunvoice – The real voice response